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Frequently Asked Questions

Posted by Shir Lachmish on

Hello there!


I gathered 12 common questions that are frequently asked regarding our wireless earbuds.

To some of them, my team and I answered directly, and some were answered by our amazing customers!

Sooo.... 

1. Question:
Do these earbuds work with IOS and Android phones?
Answer:
Yes! The Earbuds work with IOS and Android Devices. They all have Bluetooth 5.0 and can connect to any Bluetooth supported device.
2. Question:
Can these earbuds be used separately? For calls and/or music
Answer:
Yes, the Earbuds have the option to make/accept calls and listen to music.
3. Question:
Are these comfortable?
Answer:
VERY, I use the memory foam buds for comfort and a secure fit with AMAZING sound
4. Question:
Do they stay in while jogging?
Answer:
Yes they do stay in
5. Question:
How is the sound clarity, bass, and loudness? I've purchased others that are barely audible without turning the volume all the way up.
Answer:
They are equivalent to AirPods in sound except they have noise cancellation and a heavier bass. Just make sure whenever u get them to change to the earbuds to memory foam because those worked best for me when it came to overall sound.
6. Question:
Do they get loud ?
Answer:
VERY LOUD, I tried them out a crowded basketball game, couldn’t hear a thing
7. Question:
Can these be worn in the bathtub?
Answer:
Yes! The Earbuds have waterproof protection.
They can stay in 1 meter (3.3 feet) of water for up to 30 minutes.
8. Question:
Are they comparable with Xbox and Motorola phones ?
Answer:
No
9. Question:
Does this come with a charger for the case?
Answer:
Yes! The Earbuds charger comes with a USB cable, it can be charged by connecting it to your computer or a power outlet.
More than that, the charger itself acts as a portable power bank charger that can be used to charge other devices that can be charged via USB.
10. Question:
How do I know when the charger is fully charged?
Answer:
White light on carrier case stays soli
11. Question:
How do you turn them off?
Answer:
Turn off bluetooth and after about 5 minutes they will power off. or when you place them in the charging case they will power off.
12. Question:
Whats the difference between the rx and tx models? how many ear tips come with it?
Answer:
Thanks for asking!
There are several differences between the TX and RX Wireless Earbuds.
The RX Wireless Earbuds have the most advanced new QCC Qualcomm Chipset with clear APTX Sound, 7-8 hours of playtime, and a 2200mAh power bank charging case.
While the TX Wireless Earbuds have 4-5 hours of playtime with an ergonomic ear fit, a 3000mAh power bank charging case, and an IPX7 Waterproof Protection.
Both the RX and the TX have five pairs of eartips: S/M/L silicone eartips + M/L memory foam eartips

I hope you found it helpful! 

[ Why 12? I guess it just feels like a good number for today ;) ]

Yours,

 Shir 

Wireless Earbuds

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