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Returns & Exchanges

How do I place a return or exchange?

Reach us out to contact@multited.com with your order ID number and the products you'd like to exchange or return, and we'll take care of it.

What’s your return policy?

All returns must be processed within 30 days of receiving the order. 

You will receive a full refund to your original form of payment. Please note, the shipping charges are not refunded. Email us at contact@multited.com and we will help you place the return.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, we are truly sorry about that! Please contact us at contact@multited.com and we will make sure that you get the MT product that you have chosen.